FAQ
General Company & Factory Information
We are a direct manufacturer, operating our own production facilities.
Yes. We welcome factory visits by appointment. If you are unable to travel, we also support live video factory tours showing production lines, testing equipment, warehouse, and QC processes.
Yes. Third-party inspections by SGS, BV, or customer-appointed agents are fully supported before shipment.
We ship globally, including Europe, North America, South America, the Middle East, and Southeast Asia via express, air freight, or sea freight depending on order size.
Customization & OEM/ODM Services
Yes. We provide full OEM/ODM services including:
- Custom design
- Logo printing
- Custom packaging
It deponds on the products.
Quality Control & Testing
We implement multi-stage QC:
Raw material inspection
Production process monitoring
Product dimensions and specification checks
Surface finish and workmanship inspection
Finished product inspection
Final quality inspection before shipment
Yes. We can provide:
- RoHS
- REACH
- Material safety reports
- Other applicable product testing document
Orders, pricing & Production
Yes. Pricing depends on:
- Order volume
- Material selection
- Customization complexity
Higher volume typically results in lower unit cost.
Typical lead times:
- Samples: 3–7 days
- Standard orders: Within 15 days
- Large OEM orders: Within 25 days
Yes, expedited production is available depending on factory capacity and material availability.
We support:
- Bank transfer (T/T)
- PayPal (for samples)
- Other methods depending on order size and region
Shipping & Logistics
We offer:
- Express (DHL, FedEx, UPS)
- Air freight
- Sea freight (for bulk orders)
Selection depends on cost, urgency, and shipment size.
Yes. We provide:
- Production progress updates
- Quality confirmation photos/videos
- Shipment tracking numbers after dispatch
We provide necessary documents such as:
- Invoice
- Packing list
- Certificate of origin (if required)